What does operational excellence mean and how do we apply this in a global mobility context?

This session explored operational excellence focusing on tangible action items that can be applied to improve our organisations’ mobility programmes.

Like Comment

 Our panel shared their experiences and lessons learned over a wide range of topics including process standardisation, exception monitoring, digitisation, spousal support, and best practice approaches when moving in to new jurisdictions.

Speaker panel:

  • Jane Croker, Shell Australia Pty Ltd, Employment Tax Lead, Asia-Pacific
  • Matt Hewitson BPsych GAICD - Managing Director of SRA Co
  • Donna McCrory, Principal (Western Australia), Relocation Specialists
  • Travis Norton, TechnipFMC, Financial Controller Taxation, KPMG

We then viewed a video on “marginal gains” from Dave Brailsford who coached the UK cycling team in a couple of Olympic Games, and now coaches competitors in the Tour de France where he has had considerable success. His winning recipe is to focus on 1% marginal gains – what tiny things can he do every day to get the best out of people? His approach has some very interesting parallels with the corporate world. Inspired by this concept, we broke in to small groups on our tables to discuss three small changes we could each take away from the session and implement in to our own global mobility programmes.

We closed with a discussion on Diversity & Inclusion in the context of Global Mobility from Eve Kok of KPMG’s management consulting team. Access the study study via:


I found the following interesting:

In addition to increasing communications, demographic reviews of global mobility programs also caused companies to:

  • increase support for spouses and families (38 %)
  • embed inclusion and diversity into policies by covering all diverse employees (32 %)
  • change their initial candidate selection process  (29 %)
  • extend inclusion and diversity to cover dependents of diverse employees (26 %)
  • provide accessibility support (26 %)

Aysegul Kayahan

Director, Relocation Specialists

Aysegul Kayahan, managing director of Relocation Specialists in Queensland and Victoria has been in the global mobility industry since 1993. Aysegul started the Forum for Expatriate Management community in Australia in early 2012, with chapters in Brisbane, Sydney, Melbourne and Perth. From February 2015 to January 2017, Aysegul was appointed to the role of global chair of Chapter Leads for the Forum for Expatriate Management.

No comments yet.