The Evolution of the Shared Service Centre in Global Mobility – Where to from here?

Shared service centres (SSC) have become a common feature of Global Mobility teams, providing offshored administrative support to the function at a fraction of the equivalent cost in the HQ or regional office locations.

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Jun 14, 2018
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Shared service centres (SSC) have become a common feature of Global Mobility teams, providing offshored administrative support to the function at a fraction of the equivalent cost in the HQ or regional office locations. This model maximises cost savings by defining optimum delivery methods according to the complexity of the work involved – one set of duties is ascribed a certain level of complexity and so requires X solution – another set of duties is ascribed a lesser level of complexity and so can be conducted more cheaply by way of Y solution. It works – but we don’t live in a stagnant world, and those locations in which SSCs are typically situated – India, the Philippines, Eastern Europe – are developing rapidly, and their populations are increasingly looking for meaningful work with defined career paths. So what happens when SSCs mature? How do you know when your SSC is operating to its maximum capability level? And where is the logical conclusion? Global Mobility is ultimately a support function. Is there an expiry date on regional hubs and HQ mobility teams – are we all heading for a SSC future...read more

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Go to the profile of Tim Burgess

Tim Burgess

Director, Shield GEO Services Ltd

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