As a growing company, there inevitably comes a time when you have to bring someone new onto the team. No matter how much experience this person has in their field, there’s always a learning curve when it comes to a new role. Whether it’s merely learning about internal policies or a whole new program — you’re going to have to give them some level of training. 

But what does this look like in a remote setting? 

To help walk you through some of the central tenets of a successful remote training strategy, we talked with Shield’s Global Mobility Team Lead, Katrina Philbin, and Remote Work Skills Educator at The Technological University of Dublin, Rowena Hennigan.

Make your training material accessible 

One of the first things teams need when working remotely is a centralized platform to store and host information. With different time zones, schedules, and workloads, you can’t make any one person the bottleneck of information. Instead, having a place where everyone can access what they need at any time makes getting your work done that much easier. 

When you’re bringing someone new onto the team — this is even more important. 

Documenting step by step processes, recordings of past training sessions and crucial company information all in one place makes the daunting task of onboarding and learning the ropes of a new role all too easy.

“We have all our training manuals on Notion,” says Katrina.

“As the team’s grown, and we have more and more associates, the documents in Notion have evolved. The team is meant to be updating them as they go along if they notice something that hasn’t been added yet.”

These training manuals feature quite heavily throughout the entire Shield Associate Program (our on-the-job Global Mobility training) and are designed to be a resource while training and beyond.

“When we train, we say to them, ‘Before I come on, and actually sit with you, can you read through the instructions?'” Katrina says. “Just to get an idea, and then I’ll physically show them exactly what to do. Then we normally switch, and they’ll do it, and I’ll watch what they do so I can give them pointers or help.”...read more

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